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Jodeen
Operations & Client Support Assistant
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Competencies
Demonstrated experience with ChatGPT.
Demonstrated experience with Claude.
Demonstrated experience with Airtable.
Demonstrated experience with B1G1 and Elevate (Myers-Briggs).
Demonstrated experience with Kajabi (LMS).
Education
Languages
Summary
Operations & Client Support Assistant open to new opportunities
Experience
Operations & Client Support Assistant
Partner with the President of an executive coaching firm to support daily business operations while project managing key strategic initiatives.. Lead multiple concurrent projects while serving as the primary point of contact for clients.. Led the operational delivery of a new 10-week executive communications program serving 22 participants and 3 executive coaches.. Coordinated client outreach, milestone tracking, Kajabi course management, Slack community engagement, training material completion, and client progress reporting.. Spearheaded the operational redesign of a 60-day leadership development program.. Wrote a project plan, coordinated production schedules, edited training videos in Clipchamp, and published updated learning content within the Kajabi LMS.. Enabled operational scalability by developing SOPs, client databases, and workflow documentation that established the company's administrative infrastructure.. Built a consistent onboarding program for new coaching staff.. Supported successful launch of the company’s redesigned website.
Legal Assistant
Support an attorney within the Executive Office for Immigration Review (EOIR) in removal defense, family, and humanitarian immigration matters.. Manage end-to-end case preparation, evidence collection, client communications, and hearing support while maintaining strict compliance with court deadlines and procedures.. Ensure accurate documentation by continuously updating and organizing digital files for 80+ client records within the firm’s centralized case management system (Docketwise).. Guide clients through the immigration process by gathering required documentation, organizing comprehensive evidentiary packages for attorney review, preparing clients for hearings, and providing clear, compassionate communication.