John - Team Leader with 5+ years in customer service and administrative management

Managed team performance, delegated tasks, and motivated team members across roles.

Tracked and reported performance metrics to optimize team productivity.

Assessed skill gaps and facilitated training to enhance team capabilities.

Supported hiring processes, including screening and candidate follow-ups.

Performance monitoring and reporting of metrics and management., Coaching and development; identifying training needs., Handling escalations., Administrative tasks., Delegating tasks and setting deadlines., Motivating team members., Recognizing high performance and rewarding accomplishments.

Performance monitoring and reporting of metrics and management., Coaching and development; identifying training needs., Handling escalations., Administrative tasks., Delegating tasks and setting deadlines., Motivating team members., Recognizing high performance and rewarding accomplishments.

Recruitment, selection, and hiring assistance., Management of different platforms., Follow-up on candidate processes (medical exams, registration, documents).