Experienced professional with a strong record in customer support, team leadership, sales, and security operations. Skilled in coaching, client relations, and achieving targets.
Proven ability to lead, motivate, and develop teams to achieve high performance.
Skilled in managing support operations, improving service quality, and resolving complex issues.
Experienced in coaching teams to enhance skills, productivity, and customer satisfaction.
Expertise in building and maintaining strong client relationships to foster loyalty and growth.
Teleperformance
Led a team of 10–15 customer service agents delivering high-quality support.. Improved customer satisfaction scores by 15% through targeted coaching and performance feedback.. Reduced escalations by 20% through proactive issue resolution and agent mentoring.. Monitored KPIs including CSAT, AHT, productivity, and service levels.. Prepared weekly performance reports and operational insights for management.
Old Mutual
Provided financial advice to clients on investments, insurance, and retirement planning.. Conducted financial needs analysis to develop personalized financial plans.. Built strong client relationships while maintaining compliance with financial regulations.
Concentrix
Managed a support team handling 100+ daily customer interactions.. Monitored service level agreements and productivity metrics.. Resolved complex customer complaints and improved service delivery processes.
ACM Track
Entrepreneurship Certificate
Matric (Bachelor’s Pass)
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