Experienced in IT support, content moderation, customer service, and sales, with a strong ability to troubleshoot, manage systems, and engage effectively with clients. Dedicated to ensuring technical reliability and customer satisfaction across diverse environments.
Diagnosed and resolved technical issues to maintain system functionality at Airbnb.
Applied community guidelines to monitor and manage user-generated content at Meta.
Handled customer interactions professionally across multiple roles, ensuring satisfaction.
Maintained local networks, optimized performance, and implemented security measures.
Airbnb
Identifying and resolving hardware and software problems, both on-site and remotely., Building and maintaining local networks, ensuring optimal performance, and addressing connectivity issues., Focused on the technical aspects of building, maintaining, and troubleshooting software and systems,...
Meta
Responsible for user-generated content submitted to an online platform., Applying community guidelines and legal regulations to determine whether content should be removed or allowed to remain online., Identifying complex or sensitive cases that require escalation to senior moderators or other...
The Office Gurus
Handled customer complaint with empathy and composure., Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
TELUS International
Bachelor's degree
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