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John
Automator AI Specialist / GHL / Customer Support
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Competencies
Demonstrated experience with Project coordination.
Demonstrated experience with Task tracking and follow-up.
Demonstrated experience with Administrative support.
Demonstrated experience with Scheduling.
Demonstrated experience with File management.
Education
Summary
Automator AI Specialist / GHL / Customer Support open to new opportunities
Experience
Automator AI Specialist / GHL / Customer Support
Configured and maintained GoHighLevel conversational chatbots using FAQs, knowledge-base content, and brand-voice guidance.. Set up inbound and outbound voice AI agents to handle missed calls, qualify leads, and route urgent after-hours inquiries.. Reviewed chat and call logs, identified misunderstood user intent, and updated bot instructions or training content.. Built automated workflows to route SMS, email, and social messages to the appropriate staff member or pipeline stage.. Applied AI-based rules to categorize support requests by urgency, language, and topic.. Handled customer inquiries by phone, live chat, and email; troubleshot product and technical issues; supported complaints, orders, refunds, and billing updates.. Maintained customer records and support-ticket data, and created help articles, FAQs, and support guides.
Project Manager / Customer Success Manager
Coordinated client projects and supported project launches with teams across departments.. Created project plans and used Gantt charts to map timelines, rollout schedules, and task dependencies.. Organized meetings, managed schedules and files, and communicated with clients to address questions and updates.. Used Monday.com to facilitate task coordination across the organization.. Reviewed landing pages, digital assets, and automation setups for quality and readiness.. Handled GoHighLevel setup tasks, including sub-account creation, calendars, and domain integration.
Administrative Assistant / Project Coordinator / Sales Support
Answered calls, scheduled meetings and appointments, coordinated incoming and outgoing mail, and maintained organized files.. Entered jobs and assigned work to crew members, then followed up on job status and inspection scheduling.. Accepted customer and client payments and supported day-to-day administrative operations.
Internal Prospector / Head of Sales
Managed guest communication, bookings, listing updates, and customer support tasks.. Followed up with prospective clients from email and social channels, nurtured leads, and scheduled appointments.. Supported internal sales outreach and kept communication moving between prospects and the team.
Business Development Representative – Exclusive Motorcars MD
Set appointments and followed up with internet sales leads.. Conducted email, phone, SMS, and social outreach and nurtured prospects through the sales process.
Quality Specialist / Dialer Manager – Real Estate
Audited prospecting calls and checked submissions for quality before they were sent to clients.. Monitored real-time dialing activity and managed tools used by callers.
Customer Service Representative / Sales Representative
Handled inbound calls, identified customer issues, troubleshot product concerns, and worked toward resolution.. Provided service focused on clear communication and customer satisfaction.
Workforce Management (WFM)
Prepared intraday attendance reports, tracked attendance incidents, and monitored schedule adherence.. Managed scheduling changes, schedule trades, and requests for meetings or training while maintaining resource coverage.. Communicated with management and operations teams regarding scheduling and policy requirements.
Transition Floor Support
Supported transition teams by monitoring calls, coaching agents, and helping address call-handling gaps.. Trained agents to strengthen product knowledge and customer communication.
Customer Service Associate / Order Entry
Processed order-entry work and communicated with multiple sales channels.