Experienced customer service specialist with a focus on telecommunications, troubleshooting, and team leadership, fluent in English and Spanish.
Provided technical and account support via phone and email, resolving customer issues efficiently.
Diagnosed and resolved issues related to telecommunications, networking, web pages, and device functionalities.
Led and mentored customer support agents, managed call evaluations, and fostered a positive team environment.
Provided bilingual English-Spanish interpretation, facilitating communication in support and client interactions.
SKYCOM
Assisting customers calls to resolve account issues like reloading minutes, updating account details, sending email requests to other departments.
STREAM GLOBAL SERVICES
Assisting customers with customer service requests, related to refunds, credits, billing explanation, basic troubleshooting for cell phones and residential internet., Convincing potential customers to purchase a product or subscription by providing excellence customer service and sales techniques.
TELUS INTERNATIONAL
Supporting customers with their cellphones issues, helping understanding the functionality providing instructions over the phone and testing using lab phones., Developing different ways to troubleshoot telecommunications and networking issues., Providing basic troubleshooting for web pages, DNS,...
CONCENTRIX GLOBAL SERVICES
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