Experienced call center professional with over 14 years of expertise in customer support, sales, tech support, and administrative roles, serving clients in diverse industries including major corporations like Expedia and Capital One.
Provided support and assistance to customers across various industries, ensuring high satisfaction levels.
Engaged in sales activities, including appointment setting, follow-ups, and upselling in a call center environment.
Handled troubleshooting, email support, and live chat assistance for technical products and services.
Fluent in both Spanish and English, effectively communicating with diverse customer bases.
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Performed data entry, administrative tasks, and virtual assistant duties to support operational workflows.
