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Jordan
Receptionist
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Competencies
Demonstrated experience with CRM Software.
Demonstrated experience with Patience.
Demonstrated experience with Multitasking.
Demonstrated experience with Communication.
Demonstrated experience with Adaptability.
Education
Summary
Receptionist open to new opportunities
Experience
Receptionist
Welcomed clients and directed inquiries.. Handled calls, emails, and shipment updates.. Organized customs documents and records.. Coordinated with brokers and logistics staff.. Managed front desk and visitor appointments.
Call Centre Supervisor
Supervised and trained call centre agents to handle customer inquiries effectively.. Monitored team performance and implemented quality standards.. Resolved escalated customer complaints and ensured timely solutions.. Coordinated with logistics and sales teams to support smooth order processing.. Prepared daily reports on call volume, response times, and customer satisfaction.
Sales Consultant
Advised clients on visa and immigration services.. Conducted consultations to assess eligibility and requirements.. Prepared and explained service packages to potential clients.. Followed up on leads and closed service contracts.. Maintained client records and coordinated with case officers.
Senior Sales Consultant
Advised clients on visa options, eligibility, and document requirements for various embassies.. Coordinated with embassies, consulates, and authorized agencies to ensure smooth application processing.. Guided clients through complete immigration procedures, from initial consultation to final visa approval.. Prepared and reviewed documentation to meet embassy standards and minimize rejections.. Achieved and exceeded monthly sales targets by closing service contracts and maintaining high client satisfaction.