Jorge - Customer Service with 10+ years in tech support and client relations

Applied in diverse roles to resolve customer inquiries, manage logistics, and improve satisfaction scores.

Provided hardware/software troubleshooting, supported complex product issues across multiple platforms.

Coded HTML visualizations for reference documents to improve information sharing and access.

Mentored agents, coached team members, and led initiatives to enhance team KPIs and internal promotions.

Minimize customer call-backs and enhance the overall user experience by prioritizing First Contact Resolution (FCR) protocols., Deliver prompt, accurate product and service information via phone, ensuring high customer satisfaction scores., Guide users through complex product features and...

Provided comprehensive technical support regarding mechanical and software behavior of company products., Reduced customer effort scores (CES) by streamlining diagnostic processes, minimizing the need for repeat calls.

Managed high-volume chat interactions, addressing inquiries, complaints, and suggestions with speed and accuracy., Shortened average service times while increasing customer satisfaction through efficient technical assistance., Educated customers on product usage to prevent future technical issues.