Experienced customer service agent with a focus on hospitality and order management, skilled in multi-channel communication and problem resolution.
Applied communication skills to assist customers effectively across various channels.
Utilized fluent speaking and written skills to resolve customer issues efficiently.
Addressed and resolved customer complaints related to reservations and orders.
Quickly adapted to new procedures and tools in different customer service environments.
Allied Global Honduras
Assistance related with Hotel Reservations, handling cancellations, new reservations, and issues related with the hotel itself.
IntouchCX
Providing assistance to customers with issues related to their orders, handling cancellations, delivery issues, and store visit inconveniences.
Professional Baccalaureate in Sciences and Humanities
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Handled customer inquiries via voice, chat, and email platforms for diverse issues.