Jorge - Software Developer with 5 years of experience in web application development

Utilized JavaScript for building dynamic and responsive web interfaces.

Developed single-page applications with React, managing components and state.

Designed and maintained APIs for backend integration and data exchange.

Written and optimized queries for data retrieval and management in MySQL databases.

Coached a sales-focused team of approximately 10–15 representatives through structured one-on-one sessions and KPI reviews, contributing to consistent improvements across sales and quality metrics., Improved cross-selling effectiveness by strengthening objection handling, needs analysis, and closing techniques within technical support and billing interactions., Analyzed sales, quality, and productivity metrics to identify performance gaps and optimize team efficiency., Supported onboarding and development of team members through targeted coaching and continuous feedback., Partnered with leadership to reinforce team culture, accountability, and adherence to performance standards.

Delivered technical support and billing assistance while identifying and converting cross-selling opportunities aligned with customer needs., Consistently met or exceeded sales targets by approximately 10–20% while maintaining quality and compliance standards., Maintained strong customer satisfaction and compliance metrics through clear, solution-focused communication., Balanced service quality and revenue generation in high-volume, KPI-driven workflows.

Provided technical support through voice and multitasking chat channels, managing multiple simultaneous customer interactions per shift., Applied consultative selling techniques to successfully cross-sell intangible products during service interactions., Recognized for consistent performance and sales efficiency, frequently performing above team averages across KPIs., Demonstrated effective time management and adaptability in high-volume, KPI-driven workflows.