Dedicated customer service specialist with over 5 years in handling inbound calls, educating users, and managing warehouse operations. Skilled in troubleshooting, order processing, and quality control, aiming to optimize client satisfaction and operational efficiency.
Provided support via phone for Amazon, Abbott CGM, and Dish, resolving inquiries about orders, products, and billing.
Educated customers on using medical sensors, device application, and cycle management, improving their product handling.
Fulfilling orders, inspecting equipment, and using manual and electric pallet jacks to manage inventory and shipments.
Inspected containers, coolers, and product conditions, ensuring quality standards and damage prevention.
Qualfon
Handling incoming calls for Amazon., Answering questions about their pending orders, when orders are missing items or they questions about certain merchandise.
Sykes (Sitel Group)
Handling incoming calls for Abbott CGM., Educating customers on how to use our Freestyle Libre 14 day sensors., Also, how to start their 14 days cycle., How to apply the libre., When to know to replace it after the 14 day cycle or needs tech/medical assistance.
TTEC (DISH)
Handling inbound calls from USA., Regarding their satellite service (Dish Network)., Monthly bills, payments, equipment upgrades, add-ons, PPV, tech visits, ECT.
Maui Fresh (BaronHR)
Fullfilling orders for walk-in and call-in customers., Sort products., Verify that orders have been completed correctly., Use a manual pallet jack, forklift, and electric pallet jack.
Bachillerato
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Handled order verification and fulfillment for retail and wholesale clients, ensuring accuracy and completeness.
Unicold Corp. (Priorty Workforce)
Inspecting coolers and curtain doors we're working properly., Checking containers conditions before being used., Making sure that product that we received was not damaged.
Lakin Tire West (Integrity Staffing)
My duties around the warehouse, We're to help in production., Unloading containers of used car, SUV and diesel tires., Stack the ones that were already graded.
