Jose - Project Manager with 10 years of experience in IT and software development

Experienced in planning, executing, and closing projects effectively within IT and software environments.

Skilled in leading cross-functional teams to ensure project milestones are met.

Managed communication with clients to understand their needs and deliver tailored solutions.

Identified potential project risks and implemented mitigation strategies.

Use of proper medical terminology to professionally communicate with the physician and LEP., Help the provider understand the history and physical information from the patient, as well as the symptoms and reason for the LEP’s visit and or call., Analyzing questions, answers any concerns expressed in one language and explaining them using another language., Act as a cultural broker by explaining any cultural differences so the provider and patient will understand each other and establish or maintain the trust between them., Interpreting for Spanish speaking patients and their family members in all aspects of their visit, with providers, nursing staff and support staff., Contacting patients on provider's behalf to insure understanding of orders, prescriptions, appointment, etc., Maintain confidentiality in all matters related to patient care., Provided interpreting services for (including, but not limited to), medical, legal, banking, and business companies., Building up specialist vocabulary banks; writing notes to aid memory; using the internet to conduct research.

Interpreted for Spanish Limited English People for, but not limited to, healthcare, customer service, insurance, technology and other fields.

Led class online using BrainCert, Blackboard and PowerPoint., Communicated with students using online chat features and headphones for voice., Managed and tracked attendance and participation of students., Provided consistent feedback to students related to each lesson taught., Conducted small group and individualized instruction through the use of online breakout rooms., Assessed students learning through discussions, projects, and formal assessments.

Taught English language and literature by employing interactive study methods., Planned lessons and implemented curriculum to teaching English as a second language., Established clear objectives for all lessons and projects., Utilized various teaching strategies which encouraged student participation., Effectively maintained interest and provided an interactive atmosphere, enabling students to significantly improve learning skills.

Provided customer assistance and innovative solutions to complex issues for clients calling for technical assistance., Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps., Effectively resolved disputes and create innovative solutions that meet the needs of the customers while still complying to company policy and procedures.

Operation of the following machines: lathe, milling machine, grinding in a safe and efficient way to produce prototypes and production parts according to specifications., Operation of a CNC Wolf TSM 280 rotary transfer machine with Siemens Simatic Touch Panel Control., In my daily activities I handle the following measuring instruments: roughness tester, vernier scale, micrometer, height gauge and concentricity gauge.

Operation of the following machines: lathe, milling machine, grinding in a safe and efficient way to produce prototypes and production parts according to specifications., Work with a wide variety of materials, tools, and machining operations., Use various tools to plan the details of the manufacturing process, such as the cutting area and materials to be removed., Select the tools used to machine the part to specifications and plans., Analyze the finished parts to ensure efficiency and detecting potential design flaws., Monitoring of machines on which the work is performed, to ensure the proper functioning.

Interacting with U.S. customers to provide them with information about their complaint or query their accounts, products and / or services by e-mail and/or phone., Take inquiry calls or complaints and determine the correct department for immediate solution., Interact with the production department for resolution of product failures., Interact with the Shipping / Receiving Department for delivery of products to customers., Capture information and store data for future reference.

Supervision and evaluation of staff through personal interviews, knowledge tests, psychometric tests, role play techniques or personality tests to grant a job., Control of candidate selection process to ensure the election of the most suitable employees for the position of bilingual agent., Creation of reports, statistics, indicators, and area management reports., Ensure good communication among employees to maintain a good organizational environment and treatment of individual and collective conflicts within the institution., Coordinate training programs for employees to ensure maximum use of talent., Follow-up on vacations, benefits and severance pay of social benefits, as well as payroll processes, staff selection, induction process and sanctions.