Ismael - Customer Service & Hospitality Support with 5+ years in guest experience

San Salvador, San Salvador Department, El Salvadoren

Managed guest reservations and check-in/check-out processes via multiple platforms including Airbnb, Expedia, and Vrbo.

Monitored noise levels using sound sensors and maintained guest satisfaction through courteous communication.

Published on CazVid

Summary

Dedicated professional with over 5 years in hospitality and ride service support, skilled in bilingual communication, reservation management, and issue resolution.

Key Achievements

Supervised ride reservations and addressed issues related to vehicle mechanical problems, ensuring passenger safety.

Skills

Customer Service SkillsAvanzado

Provided bilingual assistance and addressed diverse guest and rider inquiries, ensuring clear communication.

Reservation ManagementAvanzado

Assisted clients in creating and managing reservations across multiple platforms like Airbnb, Vrbo, and Expedia.

Problem SolvingAvanzado

Resolved issues related to insurance, payments, and technical problems during rides or guest stays.

Technical SkillsAvanzado

Utilized sound sensors, reservation systems, and Microsoft Office Suite for communication and management tasks.

Bilingual Support

Experience

Virtual Assistant – Hospitality Support

Roomonitor

Nov 2020 - Nov 2021

Monitored noise levels through sound sensors and conducted courtesy calls to guests regarding excessive noise, ensuring a peaceful environment for all guests., Assisted clients with creating and managing reservations across platforms such as Airbnb, Expedia, and Vrbo., Supported guests throughout...

Customer Service – Supervisor

Telus International

Dec 2021 - Oct 2023

Helped passengers with physical disabilities to create ride reservations to different places in the USA, Canada and the UK and monitored the ride to ensure that the passenger arrived safely at their destination., Part of the escalation and supervisor team for cases in which the rider or driver had...