Dedicated bilingual agent with extensive experience in customer support, technical troubleshooting, and market research. Adept at building rapport and delivering solutions in fast-paced environments.
Proven ability to handle inbound and outbound customer interactions with professionalism and empathy.
Fluent in English and Spanish, facilitating effective communication with diverse client bases.
Skilled in troubleshooting and resolving technical issues to improve customer satisfaction.
Experienced in designing and conducting surveys to gather insights on consumer behavior and opinions.
Datamark
Received Inbound calls from customers wanting to know where their packages were., Tracked down package information and educated customers on the time frame for delivery., Made outbound calls with similar service to provide information regarding package delivery.
Bilingual Research
Called people all over the states offering surveys that required 5 to 30 minutes., Conducted surveys about brand stores and political campaigns., Built rapport with customers to keep them engaged in the call.
ACS
Handled inbound calls for Boost Mobile to assist in activating cell phone service., Provided troubleshooting advice to improve service., Instructed customers on rebooting their phones and explained phone features.
HIGH SCHOOL DIPLOMA
Hello, my name is Jose Luis Sanchez Gomez. I am from Sudahua, Tihuahua. I am looking to work from home office. I have been in customer service for the past five to ten years. And I'm looking to be part of this group. This is the first time I've worked as a worker at home, so hopefully I'll join your team.
Discover other professionals with similar experience
