José - Customer Service & Administrative Specialist with 8+ years of experience

Utilized strong communication skills to handle customer interactions and internal coordination effectively.

Demonstrated organization through managing records, scheduling meetings, and handling administrative tasks.

Provided comprehensive customer support, ensuring client satisfaction and retention across roles.

Supported financial and client-related operations through record keeping and meeting organization.

Attending to address the customer ́s negative experiences with the company, Making customers feel valued to retain them as clients, Handling difficult situations and dealing with upset customers

Analyzing and processing information provided by clients, Forecasting clients' taxes for the following month

Selling cruise packages and additional benefits, Managing client needs and ensuring satisfaction

Assisting clients with tax matters, Organizing meetings to discuss financial strategies, Managing and organizing accounting records