Joseph - Sales and Customer Service Specialist with 4+ years in B2B and B2C environments

San José, San José, Costa Ricaen

Managed HubSpot CRM for client tracking, segmentation, and follow-ups, enhancing customer database efficiency.

Boosted sales of fire extinguisher maintenance services through tailored customer support and proactive follow-ups.

Published on CazVid

Summary

Proven ability to support customer retention, boost sales, and manage CRM tools effectively. Skilled in consultative sales, technical support, and client follow-up, with experience in digital platform support and client segmentation.

Key Achievements

Handled electronic invoicing and resolved customer inquiries to improve loyalty and customer satisfaction.

Skills

CRM ManagementAdvanced

Experienced in managing HubSpot CRM to streamline customer interactions, segmentation, and follow-ups.

Sales StrategiesAdvanced

Certified in Inbound Sales strategies, applying consultative selling techniques to both B2B and B2C segments.

Customer SupportAdvanced

Provided personalized follow-ups, resolved customer questions, and maintained long-term client relationships.

Office SkillsExpert

Proficient in Microsoft Office Suite for documentation, invoicing, and communication tasks.

Languages

Spanish

Experience

Sales and Customer Service Assistant

Max Sandí - Equilibrio Canino

2022 - 2024

Sales and customer service support through digital platforms., Management of HubSpot CRM for client tracking and segmentation., Post-sale follow-ups to improve long-term customer loyalty.

Sales Advisor and Fire Extinguisher Technician

Seguridad Permanente

Jan 2025 - Present

Increased sales of fire extinguisher maintenance services through direct customer support and follow-ups via CRM and WhatsApp Business., Consultative counter sales, focusing on clients’ technical needs and achieving monthly targets under a commission plan., Issued electronic invoices and resolved...