Experienced bilingual customer service professional with over 10 years in roles including agent, supervisor, and quality control. Skilled in case management, team coordination, and maintaining high service standards.
Delivered high-quality support as a bilingual customer service agent and supervisor.
Supervised and coordinated customer service teams to optimize performance and service delivery.
Implemented quality standards and monitored service quality in customer interactions.
Handled diverse customer cases efficiently, ensuring issue resolution and customer satisfaction.
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Communicated fluently in Spanish and English, supporting diverse customer needs.