Experienced in technical support, logistics support, and customer service roles with a focus on client satisfaction and operational efficiency.
Provided front-line technical support for POS systems, troubleshooting hardware and software issues.
Supported freight brokering, driver dispatching, and real-time load tracking for U.S. logistics accounts.
Assisted international travelers and domestic customers with booking, transaction issues, and support platforms.
Engaged in outbound sales of utility plans and tailored solutions for clients in the trucking sector.
GoTo Foods
Provide front-line technical support for POS systems across multiple U.S. quick-service restaurant brands., Ensure smooth checkout operations by assisting store teams with transaction-related issues and troubleshooting both hardware and software incidents., Coordinate with on-site technicians to...
Simplex Group
Developing new business opportunities in the U.S. trucking sector by offering safety, compliance, and operational support services., Understanding each client's unique challenges and tailoring solutions that address their specific needs.
LEAN STAFFING
Supported two major U.S.-based logistics accounts by handling freight brokering, driver dispatching, and real-time load tracking., Coordinated shipments of food and retail goods across multiple states, ensuring on-time pickup and delivery.
SYKES
Supported international travelers using the HotelBeds platform, assisting with booking confirmations, modifications, and last-minute check-in issues.
MECHANICAL ENGINEERING
Certificate of Compliance
BACHILLER
Built customer rapport, handled complex issues, and maintained strong client relationships.
TELEPERFORMANCE
Provided support to both travelers and property owners using the VRBO vacation rental platform.
Sutherland Global Services
Assisted customers with issues related to international money transfers.
CSS
Sold gas and electricity plans to residential customers in the U.S. through outbound calls.