Juan - Customer Service & Sales Rep with 1+ years in BPO and Campaigns

Dosquebradas, Risaralda Department, ColombiaRemoteen

Handled 60+ daily inbound calls with 95% accuracy in payments and shipping details.

Identified upselling opportunities, increasing accessory sales by 10% monthly.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in providing bilingual support and sales in BPO environments, with a proven record of achieving KPIs and increasing sales.

Video Resume

Key Achievements

Consistently met and exceeded monthly sales KPIs across campaigns.

Skills

Customer ServiceAdvanced

Provided bilingual support and addressed customer inquiries in a live broadcast environment.

SalesIntermediate

Facilitated product sales and identified upselling opportunities to increase revenue.

CRM ToolsIntermediate

Utilized Salesforce, Cisco Finesse, and AirCall to manage customer interactions.

Communication & CollaborationIntermediate

Used Slack, Notion, Skype, and Microsoft Teams for team communication and task management.

Multilingual SupportIntermediate

Delivered bilingual customer support in Spanish and English in a 24/7 broadcast setting.

Languages

Spanish(Native)English(Fluent (C1))

Experience

Customer Service & Sales Representative

EmpireOne BPO Solutions

Jul 2024 - Jan 2025

Handled 60+ daily inbound calls for Jewelry Television (JTV), addressing product inquiries and processing orders with 95% accuracy in payments and shipping details., Identified upselling opportunities, boosting accessory sales by 10% monthly., Consistently met and exceeded monthly sales KPIs.,...