Juan - Analista y agente de atención al cliente con experiencia en soporte técnico y gestión hotelera

Habilidad para resolver consultas y problemas de clientes con eficiencia y empatía, garantizando satisfacción.

Capacidad para identificar causas raíz y aplicar soluciones efectivas en entornos técnicos y operativos.

Excelentes habilidades para transmitir información clara y persuasiva en diferentes contextos profesionales.

Eficiente en manejo de tareas, equipos y procesos para asegurar cumplimiento y optimización de recursos.

Capacidad para ajustarse a cambios tecnológicos y operativos, aprendiendo rápidamente nuevas habilidades.

Delivered frontline technical and account support by troubleshooting service outages, resolving connectivity issues, and guiding customers through account activations with clarity and efficiency.. Managed customer inquiries across multiple touchpoints (orders, billing, and payment concerns), ensuring accurate information, timely resolutions, and a positive client experience.. Optimized customer satisfaction and retention by providing clear solutions to data performance concerns, escalating complex cases when needed, and maintaining a professional yet approachable communication style.

Delivered clear and effective communication to resolve client inquiries with professionalism.. Applied critical thinking to provide first-contact resolution and ensure client satisfaction.. Identified opportunities for process improvement through data-driven feedback.

Verified end-of-day operational processes across departments for accuracy and compliance.. Managed cold room sales and walk-in bookings with persuasive communication.. Handled guest requests via OTAs, including room assignments and rate adjustments.

Diagnosed customer issues and provided tailored solutions with efficiency.. Consistently met company KPIs through performance and adaptability.. Quickly mastered new technologies and platforms to support evolving client needs.

Developed strong communication and organizational skills to manage large teams.. Tracked walk-in room sales and upgrades to optimize revenue.. Supervised staff to ensure proper execution of procedures and resolved operational issues.