Julia - Customer Service and Content Management Specialist with diverse experience

Managed customer retention strategies and handled customer complaints to enhance satisfaction.

Conducted client interviews, administered questionnaires, and scheduled appointments for immigration services.

Participated in validity research and campaign activities at INJUPEMP and Rosetta Stone initiatives.

Engaged in video content management and provided related support for media projects.

Convince the customer to renew the contract, Upgrade its system, Buy more equipment, Rearrange the contract to lower the monthly fee but extend the time, Deal with angry customers and offer them a solution in order for the customer not to leave the service.

Had the first interaction with the client, Apply a questionnaire to see if the client would apply for an immigration remedy, Charge for the appointment with the Specialist, Apply a second questionnaire to gather all the important information that could be used for the immigration remedy, Schedule...