Julio - Risk Investigator with client management and fraud prevention expertise

Maintained and updated client information across multiple systems ensuring data accuracy and security.

Delivered consistent, confidential, and professional support to clients via phone and digital channels.

Reviewed client transactions and documents to identify and prevent potential fraud activities.

Assessed the implementation of new procedures and systems to ensure operational effectiveness.

Update client information in the database management system (DBMS)., Sort and properly tag digital documents sent by clients, ensuring they are organized for easy access., Release funds from recent client transactions., Edit client personal information to keep our database current for future transfers., Conduct phone calls with clients to ensure successful transactions., Review important client information to prevent fraud.

Provide customer service to existing clients., Manage client information with confidentiality., Offer technical support to clients., Train newly acquired agents on the latest procedures and systems., Evaluate the implementation of new systems and processes in practical settings.

Executed bank transfers for clients between their accounts and third parties., Provided customer service for bank account information., Reviewed account statements and bank account transactions., Generated credit card PINs., Protected customer accounts, ensuring the confidentiality of information.