Rony - Customer Service Professional with 9+ Years in BPO Industry

Managua, Managua, NicaraguaRemoteen

Gained versatile experience across multiple roles including Customer Service, Fraud Analysis, and Technical Support.

Accumulated over 9 years of experience, demonstrating long-term dedication and skill development in the BPO industry.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced BPO professional with over 9 years in customer service, technical support, and risk analysis.

Adapted quickly to diverse functions such as sales, retention, and appointment setting, showing role flexibility and growth.

Customer ServiceAdvanced

Provided support and assistance to clients, ensuring satisfaction and issue resolution.

Fraud Analysis & Risk InvestigationIntermediate

Identified and investigated potential fraudulent activities to prevent financial losses.

Technical SupportIntermediate

Assisted customers with technical issues, troubleshooting hardware/software problems.

Sales & RetentionIntermediate

Engaged in sales activities and customer retention efforts to maintain relationships and meet targets.