Experienced in customer support, training, and technical services with a focus on quality delivery and process improvement. Skilled in call center operations, CAD design, and client engagement across various sectors.
Delivered effective customer support, ensuring satisfaction and feedback management across multiple roles.
Designed and delivered training sessions for new agents and supervisors, enhancing team skills.
Handled outbound and inbound calls, managed reservations, and facilitated cold calling campaigns.
Reviewed and fixed dental impressions, completing a high volume of cases daily.
Conduent (formerly Xerox before that Acs)
Provided customer service support, Maintained high customer satisfaction ratings, Received positive feedback from supervisors
Conduent (formerly Xerox before that Acs)
Trained new hire agents, supervisors, and managers, Monitored calls and provided feedback, Educated agents on new materials and systems
Uber
Provided transportation services, Maintained vehicle cleanliness
ALIGNTECH
Reviewed and fixed 3D impressions of clients' teeth, Completed 35 cases a day
GED
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Provided transportation services with Uber and maintained vehicle cleanliness.
POWER ISA
Conducted outbound calls for real estate appointments
Global Telesourcing
Booked hotel rooms for clients
XTENDOPS
