Experienced customer service specialist with 5 years in telecom and financial sectors, proficient in Spanish and skilled in sales, retention, collections, and technical support.
Provided customer support and assistance across telecommunications and credit service sectors.
Handled sales processes and customer retention strategies in competitive environments.
Managed credit-related collections and maintained knowledge of credit scores and financial protocols.
Performed basic troubleshooting for technical issues in telecom and tech support settings.
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Fluent in Spanish, with full command of the language in professional customer service contexts.
