Katerinne - Welcome to CazVid!

Manage customer accounts using Salesforce CRM to resolve billing, shipping, and logistics issues., Provide guidance on hazardous materials and alcohol shipping regulations, ensuring compliance and smooth operations., Coordinate directly with delivery stations to resolve operational delays and secure customer retention., Identify upselling and cross-selling opportunities during service interactions, generating incremental revenue., Convert service-based interactions into sales opportunities by offering value-added shipping solutions., Strengthen long-term client relationships through proactive problem-solving and consultative support., Maintain high customer satisfaction while contributing to revenue growth targets.

Managed U.S.-based client accounts and handled inbound and outbound debt collections., Negotiated payment arrangements and successfully increased account recovery rates., Maintained high customer satisfaction while meeting performance KPIs., Demonstrated strong understanding of the U.S. credit and billing system., Consistently exceeded productivity and quality targets.

Provided technical and billing support via chat for a global technology company., Troubleshot hardware and software issues efficiently., Managed customer databases and billing systems to resolve complex cases., Achieved KPIs related to customer satisfaction, response time, and resolution rate., Maintained target-focused interactions while delivering personalized service.