Katiuska - Customer Service with diverse industry experience and key strengths in client relations

Managua, Managua Department, Nicaraguaen

Gained extensive customer service experience across multiple industries including retail, finance, and hospitality

Operated as a Store Owner Manager, demonstrating entrepreneurship and leadership skills

Published on CazVid

Summary

A dedicated customer service specialist with a diverse background spanning retail, finance, sales, and hospitality, equipped with leadership and communication expertise.

Key Achievements

Held roles with increasing responsibility such as Quality Assurance Specialist and Project Supervisor

Skills

Customer ServiceAdvanced

Provided customer support and solutions across retail, finance, and hospitality sectors, ensuring client satisfaction.

Communication SkillsAdvanced

Effectively conveyed information to customers and team members, facilitating understanding and collaboration.

LeadershipIntermediate

Led teams as Store Manager and Supervisor, coordinating daily operations and staff activities.

Conflict ResolutionIntermediate

Resolved customer complaints and internal issues to maintain positive relations and service quality.

Sales & Negotiation

Experience

Customer Service Representative

Toys R Us and Baby R Us (SITEL Nicaragua)

November 2017 - March 2018

Store manager, Store support specialist

Customer Service Representative

MoneyGram International (SITEL Nicaragua)

March 2018 - May 2019

Money transfer agent, Money transfer online assistant, Quality assurance specialist

Customer Service Representative

Global consumer care, Equifax (SITEL, Nicaragua)

April 2020

Sales Specialist

Global Consumer Solutions, Equifax (SITEL, Nicaragua)

April 2020 - July 2021

Project Assistant, Cartoonist and supervisor

PROYECTA

March 2016 - February 2017

Education

National Autonomous University of Nicaragua

Architecture

2018

PCS International

Interior Design

2019

National University of Engineering

AutoCAD 2D and 3D

2014

National University of Engineering

Sketch up

2015

National University of Engineering

Cost and budget of vertical and horizontal works

2016

SITEL Nicaragua _ MoneyGram International

Security Awareness

This is my profileContact Katiuska

Engaged customers as a Sales Specialist and Consultant, applying negotiation skills to maximize outcomes.

Languages

Spanish(advanced)English(advanced)

Customer Service Representative

Amazon (Ibex, Global)

October 2019 - February 2020

Sales Assistant

Gas agency y Carnival Keleanny

April 2020 - June 2021

Resident Architect

A+B Architects, Archbold Barrera Architects

December 2020

Sales Consultant Specialist

Safe Credit Solutions Inc.

July 2021

Customer service assistant

Teleperformance

August 2021 - February 2022

Customer Service representative

AmeriGas (SITEL, Nicaragua)

October 2021 - February 2022

Sales specialist

4change energy (Value Best Brand, VBB), Web Help Nicaragua

April 22

Store Owner Manager

D & K Varieties

May 16th - Current

Gift shop sale's associate - parrot tree plantation beach and resort

February 2012 - April 2013

Shop Sales associate – Cruise Ships

Starboard Cruises services an LVMH company Louis Vuitton, Moet Henessy (Royal Caribbean International ltd)

October 10th 2022 - January 25th 2024

Customer Care Retention specialist

Individual Contractor, Great HealthWorks

May 1st 2024 - Current

Administration Assistant Manager

Hotel Paraiso Beach

Sept 13th 2024 - Current

STCWS

Proficiency Security awareness for all seafarers

STCWS

Proficiency in Crisis Management and human behavior training including passenger safety, cargo safety and hull integrity training

STCWS

Crowd Management, Passenger safety and safety training for personnel providing direct services to passengers in passenger spaces.

STCWS

Personal Security and Social Responsibilities

STCWS

Prevention and Fight against fire

STCWS

Proficiency in personal survival techniques

STCWS

Elementary First Aid