Kenia - Customer Service Specialist with 10+ years of diverse client support experience

Provided support to banking, logistics, and hospitality clients, ensuring satisfaction and issue resolution.

Effectively managed inquiries and supported customers via phone, email, and in-person interactions.

Monitored calls and guided agents to maintain service standards in a call center environment.

Verified parcel tracking and billing information, supporting expediting processes in logistics.

Utilized reservation and management systems such as Opera and bus systems in hospitality settings.

Written customer service to online banking customers., Parcel tracking and billing information verification for an American logistics company (C.H. Robinson) expediting the process and payment.

Organize and send gift certificates to participating guests of the Sunset chain.

Provide attention to guest’s inquiries and information about the resort and its surroundings.

Provide attention to guest’s inquiries and information about the resort and its surroundings., Room service agent using systems such as opera and buses.

Help on bookings as well as support with changes to bookings.

Help agents, monitor calls to ensure quality in customer service.

Provide telephone support to American customers of television, cable and internet services, change of plans and technical service.

Support to mobile phone customers providing information about the services and making service changes and updates.

Ensure the quality of the materials to be delivered as well as monitor their entry and exit.