Experienced in creating, managing, and collaborating on digital content across multiple platforms, with a focus on customer engagement and product support.
Develops and manages engaging support content for digital platforms
Produces and edits images/videos to complement written content
Works with cross-functional teams to align content with business goals
Utilizes tools like Google Analytics, Adobe Creative Cloud, and Microsoft Office for content insights and production
Remitly
Translate feature and product details into easy-to-understand support content that engages and empowers Remitly customers, Collaborate daily with content strategy, training, and operations, Create and edit images and/or videos to complement written content, Act as stakeholder on Self-Help projects where consultation from the content perspective is required, including requirements gathering sessions, functional, and technical design review, Collaborate with product development managers to create content for project and product launches, and create plans for post-launch content management
Keiser University
Sprint
Resolve customer complaints by investigating needs and proving products, Research market and related products
Freelancer
Gestión de calendarios, introducción de datos, tareas de marketing e investigación de ventas, creación de bases de datos, selección y respuesta de correos electrónicos, ayuda con las tareas personales
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Experience facilitating adult training and onboarding processes
