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Kim
Account Manager Brazil LATAM
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Competencies
Demonstrated experience with Consultative Sales.
Demonstrated experience with Lead Generation & Prospecting.
Demonstrated experience with Lead Qualification & Conversion.
Demonstrated experience with Customer Acquisition.
Demonstrated experience with Business Development.
Education
Languages
Summary
Account Manager Brazil LATAM open to new opportunities
Experience
Customer Sales & Relationship Specialist
Manage the customer journey from initial inquiry through lead qualification, service recommendation, appointment booking, onboarding, and ongoing relationship management.. Respond to and qualify inbound leads through phone, text, Facebook, and Instagram by identifying customer needs, service requirements, location, and scheduling preferences.. Conduct consultative sales conversations to explain service options, communicate value, answer questions, and address customer concerns and objections.. Provide personalized pricing and service recommendations based on individual customer and pet requirements.. Manage lead follow-up and pipeline progression, re-engaging prospects and converting inquiries into scheduled appointments.. Support new business development through inbound social media leads, referrals, proactive customer outreach, and follow-up with previous customers.. Coordinate with technicians and internal team members to manage appointment availability, customer requests, schedule changes, and service requirements.. Support customer onboarding by collecting client information, confirming appointments, communicating next steps, and providing required forms and service information.. Maintain relationships with existing customers through proactive follow-up and recurring-service outreach to encourage repeat bookings and customer retention.. Manage customer and appointment information through DaySmart, maintaining accurate client records, scheduling details, follow-ups, and service information.. Handle pricing discussions, service questions, scheduling changes, and customer concerns while maintaining a positive and personalized customer experience.. Contribute to customer acquisition, repeat business, and revenue growth through consistent lead management, relationship building, and follow-up.
Sales Representative
Actively prospected new customers and developed opportunities to expand the customer base and strengthen long-term commercial relationships.. Conducted consultative sales conversations to understand customer preferences, recommend appropriate products, and deliver a personalized buying experience.. Promoted new product launches and collections through personalized outreach, promotional campaigns, and marketing events.. Managed customer relationships throughout the sales cycle, from initial prospecting and product presentation through purchase and post-sale follow-up.. Followed up with customers after purchase to strengthen relationships, encourage repeat business, and support customer loyalty and satisfaction.. Worked toward sales targets while balancing revenue objectives with a customer-focused approach.. Represented the brand at promotional events and supported marketing initiatives designed to increase customer engagement and sales.
HR / Payroll Assistant → Junior HR Analyst
Managed end-to-end recruitment and onboarding processes, including candidate outreach, qualification, prerequisite validation, documentation review, system updates, and contract preparation.. Promoted to Junior HR Analyst in October 2022 in recognition of performance and expanded responsibilities.. Coordinated the hiring process from initial candidate contact through contract preparation and electronic signature.. Administered employee benefits for 60 public-sector contracts nationwide, supporting approximately 1,420 employees.. Managed monthly purchasing and administration of transportation, food, and fuel benefits, as well as health insurance, Gympass, and dental plans.. Coordinated recurring benefits administration for four additional small-business clients, ensuring accurate and timely processing.. Worked with Domínio and Sênior HR/payroll systems while maintaining accurate employee and contract information.. Managed multiple clients, contracts, deadlines, and recurring administrative processes simultaneously while maintaining attention to detail and data accuracy.