Kimberly - Customer Service Specialist with 3+ years in Banking and Hospitality

Bogotá, Bogota D.C., Colombiaen

Provided comprehensive support to customers at CONCENTRIX, SCOTIABANK, and SUTHERLAND, handling banking, credit, and accommodation issues.

Assisted customers in opening new accounts, explaining product features, and resolving service problems efficiently across multiple industries.

Contact via CazVid

Published on CazVid

Summary

Dedicated customer support specialist with over 3 years of experience in banking, credit, and hospitality sectors. Skilled in problem resolution, effective communication, and technical assistance, committed to ensuring customer satisfaction.

Key Achievements

Leveraged empathy and problem analysis skills to enhance customer satisfaction and resolve conflicts in a fast-paced environment.

Skills

Customer SupportExpert

Delivered customer service support across banking and hospitality, addressing a variety of client needs and inquiries.

Problem SolvingAdvanced

Analyzed and resolved technical platform issues and customer complaints to ensure smooth service experience.

Communication SkillsAdvanced

Communicated clearly with customers to explain products, resolve issues, and mediate conflicts tactfully.

Technical SupportIntermediate

Provided technical assistance related to banking platforms and accommodation management systems.

Empathy

Experience

Costumer service agent

CONCENTRIX

OCT2021 - JUN2023

Provide support to customers regarding their credit cards, banking transactions, and help them open new accounts and lines of credit.

Costumer service agent

SCOTIABANK

JUL2023 - SEP2023

Provide support to customers in Canada regarding their bank accounts, transactions, details about their auto credit lines, and also offer them new products based on their profile.

Costumer service agent

SUTHERLAND

NOV2023 - OCT2025

Provide support to guests with any problems that may arise in the accommodation, carry out a mediation process to reach a fair solution for both parties, provide technical support for the platform, among other things.