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LEBO
IT Field Consultant
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Competencies
Demonstrated experience with Windows XP–10.
Demonstrated experience with Server 2012–2019.
Demonstrated experience with DHCP.
Demonstrated experience with DNS.
Demonstrated experience with VPN.
Education
Summary
Professional profile
Experience
IT Field Consultant
Diagnosed and resolved hardware/software issues across client environments.. Supported POS systems, servers, and office IT infrastructure.. Coordinated installations, repairs, and system implementations.. Maintained vendor relationships and managed inventory.. Provided training and technical support to staff.
Field Engineer
Delivered customer-focused technical support.. Troubleshot hardware, software, and connectivity issues.. Ensured SLA compliance and documented service activities.. Supported network and cybersecurity solutions.
IT Support Engineer (Level 2)
Supported major clients including Woolworths, ABSA, Shoprite, and TFG.. Provided LAN/WAN, server, and desktop support.. Managed Microsoft 365, Azure AD, and POS systems.. Delivered remote support via TeamViewer and VNC.
Senior IT Technician
Implemented IT security standards and cloud solutions.. Supported Azure AD, Intune MDM, and Office 365.. Documented IT policies and trained users.. Integrated hybrid cloud systems and ensured compliance with PCI, ISO, SOC3, and GDPR.
Senior Customer Engineer
Supported ABSA with Microsoft 365, Citrix, and biometric devices.. Managed LAN/WAN troubleshooting and server configurations.. Delivered 1st and 2nd line support for hardware and network devices.
Desktop Support Engineer
Provided IT support for ABSA Barclays and ABSA Capital.. Deployed software via SCCM and configured VPN/Wi-Fi.. Installed banking applications and managed Active Directory accounts.
Desktop Support Engineer
Delivered first and second-line support.. Configured printers, VoIP, VPN, and Active Directory.. Supported Windows servers and Exchange environments.
Admin Clerk (Immigration)
Verified travel documents and updated movement control systems.. Managed immigration functions at ports of entry.
IT Technician
Handled backups, domain setups, and VPN configurations.. Installed software and managed Exchange mail systems.
Printer Technician / Team Leader
Maintained and repaired MFP printers.. Configured IP addresses, firmware upgrades, and network printing.. Supervised technical teams and resolved issues remotely.