Lerato - Customer Service & Support Specialist with 3+ years of client engagement experience

Pretoria, Gauteng, South Africaen

Processed transactions accurately at Quick bake, ensuring prompt service for diverse customer needs.

Managed front-desk operations and organized patient records at Sukuma pharmacy, improving workflow efficiency.

Published on CazVid

Summary

Experienced in retail, healthcare reception, and financial outreach. Skilled in communication, transaction handling, and client relations. Adaptable and proactive team player with high attention to detail.

Key Achievements

Recruited and supported clients in financial services at Mobilizer, expanding customer base through outreach and guidance.

Skills

Customer ServiceExpert

Provided friendly, accurate assistance and managed transactions, improving customer satisfaction.

Communication SkillsAdvanced

Effectively communicated with customers and internal teams, handling inquiries and documentation with clarity.

Administrative SupportIntermediate

Managed scheduling, records, and front desk operations to support organizational workflows.

Outreach & Client RecruitmentIntermediate

Conducted outreach, recruited clients, and guided them through service applications.

Teamwork & Reliability

Experience

cashier

Quick bake

2024/01 - up to date

Processed customer transactions accurately and efficiently., Handled cash, card payments, and issued receipts., Provided friendly and prompt customer service.

receptionist

Sukuma pharmacy

2020/07 - 2020/11

Greeted and assisted customers with inquiries and appointments., Managed phone calls, scheduling, and front-desk operations., Maintained and organized patient records and billing information.

Agent

Mobilizer

2016/01 - 2016/06

Recruited clients for financial products or services., Conducted outreach and marketing to expand customer base., Provided support and guidance to clients throughout the application process.