Luis - Customer Service Supervisor with 10+ years of leadership in the retail and B2B sectors

Chihuahua, Chihuahua, MéxicoRemoteen

Progressed from Tier 1 agent to Supervisor at Connempathy, overseeing a team of 10 agents.

Supervised customer service operations for six clothing brands across the US, ensuring high-quality service.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced supervisor with a decade in customer support roles across retail and service sectors, specializing in team development and quality assurance.

Video Resume

Key Achievements

Developed team members through monitoring, feedback, and implementing action plans to improve performance.

Skills

Customer ServiceExpert

Extensive experience providing customer support in different industries, including retail and automotive.

Team SupervisionAdvanced

Managed and developed teams in call center environments, focusing on performance and growth.

Training & DevelopmentIntermediate

Implemented coaching and feedback sessions to improve agent skills and service quality.

Operational MonitoringAdvanced

Tracked team metrics, identified improvement areas, and executed action plans for service enhancement.

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