Luis - Project Manager with 10+ years of experience leading cross-functional teams

Led multidisciplinary project teams, coordinated schedules, and delivered projects on time and within scope.

Supervised and mentored junior staff, fostering team collaboration and professional growth.

Identified bottlenecks and implemented new workflows to streamline project execution.

Managed communication with clients, vendors, and internal teams to ensure project alignment and clarity.

Proficiently communicate with a wide variety of clients in both English and Spanish, Apply active listening to understand customer needs and concerns, Translate and adapt documents and procedures for better client understanding

Analyzed and evaluated credit applications, considering repayment capacity and financial solvency, Provided financial advice on available credit products, Promoted financial services and developed strategies to enhance product visibility and attract clients, Maintained accurate transaction records and prepared reports and required documentation

Managed schedules, bookings, and coordinated with the technical and production teams, Delivered customer service and guided clients on session options to ensure satisfaction, Managed social media and digital marketing, promoting services through visually appealing content