Professional with over 10 years of experience leading call centers and managing projects, with a strong focus on team leadership, client management, and operational excellence.
Managed project timelines and deliverables, ensuring alignment with organizational goals
Supervised and coordinated sales teams and call center staff to optimize performance
Scheduled meetings and follow-ups with clients to manage expectations and project updates
Built and managed call centers from scratch, overseeing all operational aspects
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Adjusted sales strategies and performance metrics in response to evolving market conditions
