Dedicated customer service representative with over 3 years of experience across telecom and service industries, specializing in retention, collections, and reservations.
Provided assistance with billing, technical support, and product inquiries to customers.
Effectively listened, communicated, and built rapport with customers across multiple roles.
Addressed customer concerns and resolved issues related to services and reservations.
Worked collaboratively with colleagues to achieve customer satisfaction and team goals.
Teleperformance AT&T
Retention and Loyalty, Cross-selling calls, Help with questions products services, billing and technical support.
CCSI
Collections
Telvista Budget moving trucks
Handling customer reservations
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Adjusted quickly to different customer scenarios and roles within customer service functions.
