Dedicated professional skilled in customer support, team management, data handling, and multi-platform application use. Proven ability to adapt across diverse roles in service and operations, ensuring high-quality client interactions and efficient team workflows.
Provided support via chat, email, and calls, resolving issues and supporting reservations and technical needs.
Supervised teams at Majorel, coordinating daily operations, reports, and process improvements.
Performed data entry, case follow-ups, and archival tasks for organizations like GE Money and Secretaría de Economía.
Proficient in MS Office Suite, Kronos, and Workday for documentation, scheduling, and reporting.
CP360
Chat and Email customer support
Majorel
Team Management and improvements, reports, timercards, Workday Management
Booking.com
Customer and Partner Reservation Support, incoming calls and emails, Handling Special cases
U.S. Embassy
Handle incoming calls, emergencies, conferences and customer service
HP
Bachillerato
Lic. en Relaciones Internacionales
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Handled incoming calls, emergencies, and special cases at U.S. Embassy and Booking.com, demonstrating strong communication.
Coordinate technicians from Peru, Bolivia and Ecuador, keep a follow-up of all the cases
Telvista
Customer service, validate and update data
Sitel
Customer service, keep track of recurring technical issues, promote new equipment
Colegio Profa. Sofía Cavazos
History and geography classes
Ginzai
Customer service, technical support, retention
GE Money
Data entry, customer credit verification, Follow up and archives
