Mauricio - Customer Service and Sales Specialist at Teleperformance

Skilled in resolving customer issues with empathy, fostering loyalty and satisfaction.

Proficient in engaging customers to increase sales and develop long-term relationships.

Experienced in providing precise interpretation, ensuring clear understanding across languages.

Capable of managing event logistics, timelines, and client relationships effectively.

Worked to build relationships with customers and built potential for additional sales.. Boosted sales by consistently engaging with customers and addressing their needs effectively.. Developed relationships with clients for increased loyalty and repeat business.. Collaborated with team members to reach collective sales goals, fostering a supportive work environment.. Engaged customers in social conversations to create pleasant and easy shopping experience.. Provided exceptional customer service, resulting in numerous positive reviews and referrals.

Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.. Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.. Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.. Followed ethical codes to protect confidentiality of patient medical information.. Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.. Responded to customer requests for products, services, and company information.. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Coordinated schedules and timelines for events.. Managed event logistics and operations.. Established positive relationships with clients, ensuring their needs were met throughout the event planning process.. Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.. Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.