Melvin - Customer Service & Logistics Specialist with 5+ years in client support and dispatching

Provided support and information to customers across various sectors, ensuring their needs were met accurately.

Managed shipment scheduling, load assignments, and negotiation with brokers to facilitate efficient deliveries.

Handled communications with customers, drivers, and brokers to resolve issues and coordinate operations.

Addressed troubleshooting issues such as delays and missing packages, ensuring timely resolution.

Answer calls from customers and provide them with information regarding their packages., Notify customers about missing packages and advise them to initiate an investigation., Worked in three different departments: domestics, internationals, and the preferred department.

Handled inbound calls for Best Buy customers, specializing in Appliances and Home Theater departments., Assisted customers with returns and exchanges within the 15-day return policy., Scheduled repair services for products covered under the My Best Buy Total Protection Plan.

Coordinate shipments, negotiate with brokers, assign loads to drivers, and ensure all deliveries run smoothly from start to finish.