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Menna
Remote Cold Caller
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Billing Support.
Demonstrated experience with Sales.
Demonstrated experience with Cold Calling.
Demonstrated experience with Customer Retention.
Education
Summary
Remote Cold Caller open to new opportunities
Experience
Customer Service & Sales Representative
Provided customer service, account management, billing assistance, and sales support.. Resolved customer concerns and service-related inquiries efficiently.. Assisted customers with account updates and service information.. Identified sales opportunities and contributed to business growth.. Maintained high standards of customer satisfaction and professionalism.
Cold Caller & Lead Generation Specialist
Conducted high-volume outbound cold calls to qualify potential clients.. Explained SSDI-related services and scheduled qualified leads.. Built rapport with prospects and handled objections professionally.. Managed customer information through CRM systems and maintained accurate records.. Developed strong communication, persuasion, and lead-generation skills.
Appointment Setter
Managed customer calls to understand homeowners’ renovation needs and determine suitable services.. Qualified leads by gathering project details, customer information, and preferred appointment times.. Coordinated free estimate appointments between homeowners and contractors.. Updated customer records and provided clear project information to the appropriate team.. Built rapport with customers while maintaining a professional and customer-focused approach.
Debt Settlement
Reviewed customer credit reports, explained their credit profiles, and offered credit repair services to help dispute inaccuracies and improve their credit profile.