Mike - Customer Support & Technical Troubleshooting with 5+ years in IT services

Mesa, Arizona, United Statesen

Provided technical and customer support for Microsoft 365 tools, resolving complex cases.

Trained end-users on product functionalities, reducing repeated issues by 20%.

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Summary

Experienced in providing technical support, customer service, and training for Microsoft 365 applications.

Video Resume

Key Achievements

Maintained high customer satisfaction ratings (95%+) through effective communication and issue resolution.

Skills

Customer Support & Issue ResolutionExperto

Delivered high-quality customer support, handling technical, billing, and account issues effectively.

Technical TroubleshootingAvanzado

Resolved technical inquiries related to Microsoft 365 tools like SharePoint, Teams, and OneDrive.

Clear Communication & Active ListeningAvanzado

Ensured customer satisfaction through effective communication, training, and conflict resolution.

Ticketing SystemsIntermedio

Maintained accurate records in ticketing systems to improve case tracking and reporting.

Time Management

Experience

Technical Support Engineer – M365 Applications

[Company Name]

[Dates]

Provided technical and customer support for Microsoft 365 tools including SharePoint, Teams, and OneDrive., Resolved client inquiries by email, chat, and phone, ensuring clear communication and customer satisfaction., Collaborated with internal IT teams to escalate and resolve complex cases.,...

Customer Service Representative

[Company Name]

[Dates]

Handled high-volume inbound inquiries with professionalism and empathy., Assisted customers in resolving account, billing, and technical issues., Maintained 95%+ satisfaction rating by delivering timely and clear solutions., Processed requests accurately while meeting KPIs for call handling and...