Mohamed - Inbound Call Center Agent with multilingual communication skills

Nairobi, Nairobi Area, KenyaRemoteen

Handled incoming calls and live chats, providing customer support and issue resolution

Demonstrated language proficiency in English, Kiswailian, and Somali to effectively communicate with diverse customers

Published on CazVidVideo interview availableOpen to remote

Summary

A dedicated inbound call center agent proficient in English, Kiswailian, and Somali, experienced in managing customer interactions through calls and live chats, with academic background in mathematics and computer science.

Video Resume

Key Achievements

Expressed eagerness to contribute to organizational goals while studying mathematics and computer science

Skills

Customer ServiceIntermediate

Provided support to customers through inbound calls and live chats, addressing inquiries and troubleshooting issues

Multilingual CommunicationIntermediate

Utilized fluency in English, Kiswailian, and Somali to assist a diverse customer base effectively

Call HandlingIntermediate

Managed call flow, responded to customer needs, and guided interactions to resolution

Multitasking in Customer SupportIntermediate

Handled live chat and phone inquiries simultaneously while maintaining service quality

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