Mohammad - IT Support Specialist with 3+ years in technical troubleshooting

Mumbai, Maharashtra, Indiaen

Provided IT support including incident management and troubleshooting for hardware and software issues.

Gained experience with ticketing tools such as ServiceNow and handled remote support requests.

Published on CazVid

Summary

Experienced IT support specialist with a strong foundation in incident management, programming, and technical support, with a focus on customer service and troubleshooting.

Key Achievements

Developed programming skills in Python, Java, C, and Oracle PL/SQL, with a focus on problem solving and technology application.

Skills

IT Service Desk & SupportIntermediate

Managed incident resolution and customer support using ticketing systems and troubleshooting techniques.

ProgrammingBeginner

Applied programming languages like Python, Java, C, and Oracle PL/SQL for technical tasks and problem solving.

Web TechnologiesBeginner

Knowledge of HTML and CSS for web-related projects and development tasks.

Systems & NetworkingIntermediate

Worked with computer hardware, networking, Active Directory basics, and remote support to resolve technical issues.

Productivity Tools

Education

Mahakaushal University

Master of Computer Applications (MCA)

Completed 2025

Allahabad State University

B.Sc. Mathematics

Completed 2023

NIOS

Intermediate

Completed 2017

CBSE

High School

Completed 2015

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