Sahil - Customer Relationship Manager at Parsi Dairy Farm

Skilled in building strong customer relationships, resolving issues promptly, and enhancing customer satisfaction.

Proficient in managing and streamlining order workflows to improve accuracy and efficiency.

Experienced in optimizing processes to improve service delivery and reduce turnaround times.

Capable of analyzing customer data and operational metrics to identify improvement opportunities.

Effective in working across departments and teams to achieve common goals.

Managed high-volume customer interactions across calls, email, and review platforms, ensuring timely resolution of queries and complaints. Handled end-to-end order processing, improving order accuracy and reducing delays in fulfilment. Maintained and updated customer and transaction data using ERP systems, ensuring data accuracy and accessibility. Coordinated with delivery platforms like Swiggy and Zomato to resolve escalations and ensure smooth order delivery. Responded to customer emails and online reviews, enhancing brand reputation and customer satisfaction. Resolved customer complaints and escalations efficiently, improving customer retention and experience. Operated billing and inventory processes using Go Frugal ERP and ERP systems. Collaborated with internal teams to address service gaps and improve operational efficiency

Reach outs to international UK bases creator on affiliate seller centre and TikTok and emails. Approving and rejection of samples requested by the creators. Replying to emails and TikTok dm. Sending bulk and single target collaboration to the creators. Maintaining data base and sheets. Running bots for emails and messages. Collecting creators from kalodata of competitive brands and reaching out to creators. Boosting shop ads. Analysing creators’ profile. Follow-ups. Registration of new agencies and updating it in the sheet. Handling TikTok app. Motivating creators to post more contents. Managing campaigns. Negotiating and managing nano micro and macro influencers

Rotated through various departments, gaining exposure to multiple aspects of the business, including operations, sales, and marketing.. Assisted senior managers in the development and implementation of business strategies to improve efficiency and achieve company goals.. Contributed to the preparation of reports and presentations for management, providing insights into operational performance and areas for improvement.. Supported the implementation of process improvements and operational efficiencies, contributing to cost reduction and better resource management.. Conducted market research and analysis to support decision-making, identifying trends, opportunities, and competitive advantages.. Participated in team meetings and brainstorming sessions, offering fresh perspectives and contributing to project development.. Assisted with employee training and development programs, helping new hires integrate into the company culture and processes.. Engaged in cross-functional projects, collaborating with different departments to drive company initiatives and support business growth.. Shadowed senior leaders, gaining mentorship and guidance on leadership development, communication, and decision-making skills.. Evaluated business performance and assisted in the development of performance improvement plans to enhance productivity and service quality.

Provided exceptional customer support through phone, email, and chat, resolving queries and issues efficiently.. Assisted customers with troubleshooting technical issues, guiding them through solutions for products and services.. Handled a high volume of inbound calls, ensuring quick response times and maintaining customer satisfaction.. Addressed customer complaints and concerns, offering effective solutions while maintaining a professional and positive demeanor.. Documented customer interactions and feedback accurately in the CRM system to ensure smooth follow-up and service continuity.. Worked closely with technical teams to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction.. Educated customers on product features, services, and best practices to enhance user experience and product usage.. Met and exceeded key performance metrics, including average handling time, customer satisfaction scores, and issue resolution time.. Provided feedback to management regarding common customer concerns, contributing to process improvements and product enhancements.. Participated in training and development sessions to stay updated on product knowledge, policies, and customer service techniques.

Assisted in managing daily front office operations, ensuring a seamless guest experience from check-in to check-out.. Supported the front desk team in handling guest inquiries, reservations, and special requests via phone, email, and in-person.. Maintained accurate records of guest bookings, payments, and room assignments using hotel management software.. Ensured efficient check-in/check-out processes, minimizing wait times and providing personalized service to guests.. Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room readiness.. Assisted in managing guest feedback, resolving complaints, and ensuring timely follow-up on issues.. Participated in inventory management, including monitoring office supplies and maintaining front desk equipment.. Supported daily cash handling and invoicing procedures, ensuring compliance with company policies and financial accuracy.. Collaborated with the management team to improve operational processes and enhance guest services.. Gained hands-on experience with hotel property management systems, reservation platforms, and CRM tools.