Monica Ndziba - Debt Collector wi... | Video Resume - CazVid

Monica - Debt Collector with 17 years in Credit Management

Johannesburg, Gauteng, South Africaen

Successfully recovered over 80% of outstanding debts during tenure at Brooks&Luyt Inc.

Improved collection processes resulting in a 30% increase in efficiency at NRB Risk Solutions.

Contact via CazVid

Published on CazVid

Summary

Monica is a seasoned debt collector with 17 years of experience in credit management, known for her strong negotiation skills and customer-focused approach.

Key Achievements

Maintained a customer satisfaction rating of 95% while handling debt collections at Blakes Maphanga Inc.
Trained and mentored new debt collectors, enhancing team performance and retention.
Streamlined administrative processes at Capital Debt Collection, reducing overhead costs.

Skills

Debt CollectionExpert

Expertise in managing debt recovery processes and negotiations.

Customer ServiceAdvanced

Skilled in maintaining positive client relationships while ensuring debt recovery.

Administrative SkillsIntermediate

Proficient in administrative duties supporting debt collection activities.

Process ImprovementIntermediate

Experienced in identifying and implementing efficient processes in collections.

Experience

Debt Collector

Direct Channel Credit Management

2007 - 2009

Debt Collector

Brooks&Luyt Inc

2010 - 2017

Debt Collector

NRB Risk Solutions

2018 - 2019

Debt Collector/Admin

Blakes Maphanga Inc

2019 - 2022

Administrator

Capital Debt Collection

2023 - 2024

Education

Progress High School

Completed 1999

JSS

Diploma in Secretarial

Completed 2000

Mabotwane Security Services

Completed 2007

More candidates in this field

Discover other professionals with similar experience

Customer Service & Collections Professional with 10 years of experience

Manassas, Virginia, United States

Customer Service and Sales Professional with Diverse Industry Experience

Johannesburg, Gauteng, South Africa

Customer Service & Debt Collection Specialist with 3 years of experience

Nicaragua, Rivas Department, Nicaragua

This is my profileContact Monica