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Nathan
Travel Consultants
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Problem-Solving & Complaint Resolution.
Demonstrated experience with Communication & People Skills.
Demonstrated experience with Multitasking & Time Management.
Demonstrated experience with Sales & Cash Handling.
Education
Summary
Travel Consultants open to new opportunities
Experience
Advisor, Assistant Store Leader
Lead and assist the store leader with day to day running of store. Training and reviewing team figures and service. Met and greeted customers entering the store. Managed payments. Created contract for customer devices. Advised on customers contracts. Resolved complaints in a positive manner. Key holder. FCA Approved
Guest Services Assistant
Met and greeted guests and checked them in and out. Managed payments and issued keys. Made bookings for activities and dealt with enquires. Resolved complaints in a way that makes guests properly looked after
Head of Entertainments and Events Coordinator
Organised events, including live performances. Booked and managed performers, speakers, DJs, or other entertainment acts. Managed event budgets and ensured cost-effective planning. Worked with marketing teams to advertise events via social media, posters. Oversaw venue arrangements, equipment setup, safety procedures, and supplier coordination. Overseen events staff, including coordinators and technicians. Ensured high-quality guest experiences through well-organised and entertaining events
Entertainment Manager
Duties and Responsibilities as above
Customer Service Agent
Managed customers telephone calls. Addressed customers concerns, resolved issues efficiently, and escalated when necessary. Managed refunds. Inputted data onto the company database
Bluecoat Host and Vocalist
Sang in live shows, cabarets, and themed entertainment nights. Lead activities, games, and quizzes, ensuring guests have an enjoyable experience. Took part in rehearsals, learning scripts and songs, and performing confidently on stage. Engaged with audiences and made resort-wide announcements. Created a friendly and welcoming environment, ensured guests felt valued
Crew Member
Greeted customers, took orders, and ensured they had a great dining experience. Managed cash and card payments and processed orders accurately. Cooked and assembled menu items following food safety and hygiene standards. Took orders, packed food quickly, and ensured fast service for customers on the go. Kept the restaurant, kitchen, and dining areas clean and sanitised. Restocked ingredients, packaging, and supplies to ensure smooth service
Venues Assistant
Mixed and served alcoholic and non-alcoholic beverages to customers. Engaged with customers, took orders, and ensured a friendly and welcoming atmosphere. Processed cash and card transactions and gave correct change. Kept the bar area clean, wiped down surfaces, and followed hygiene standards. Restocked spirits, mixers, garnishes, and bar supplies. Ensured customers were of legal drinking age
Assistant General and Events Manager
Opened and closed the premises. Created staff rota’s. Cashed up and banked takings. Worked with marketing teams to advertise events via social media, posters
Entertainments Host, Farmer, Technician
Worked on the mini farm, fed and cleaned the animals