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Nathan
Senior Fraud Advisor
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Competencies
Demonstrated experience with Fraud detection.
Demonstrated experience with Customer Service.
Demonstrated experience with Customer service.
Demonstrated experience with Problem-solving.
Demonstrated experience with Package handling.
Education
Languages
Summary
Professional profile
Experience
Senior Fraud Advisor
Managed a high volume of customer inquiries, providing accurate information and solutions related to credit card services.. Handled complex customer complaints with a focus on resolution and customer satisfaction, maintaining a 95% first-call resolution rate.. Developed and maintained a deep understanding of company products and services to better assist customers.. Collaborated with team members to meet weekly performance goals.
Fraud Advisor
Identifies areas that need increased security procedures or software to protect bank accounts. Researches and analyzes clients’ bank accounts to detect and prevent possible fraudulent activities and transactions. Follows standards and practices for fraud control and management to minimize fraud exposure and loss. Prepares and maintains appropriate reports of fraudulent activities and transactions for clients’ bank accounts. Educating the clients on fraud avoidance
RBC Cards Advisor
Provide professional and responsive customer service, assisting clients with their financial needs and recommending appropriate products and services.. Address client inquiries with empathy, delivering banking solutions and resolving concerns at the first point of contact. Educate clients on digital banking capabilities, enhancing their online and mobile banking experience. Leverage resources and tools to provide accurate information while collaborating with team members.. Manage risk and ensured compliance with established routines, processes, and controls.
Customer service Representative
Managed a high volume of customer inquiries, providing accurate information and solutions related to credit card services.. Handled complex customer complaints with a focus on resolution and customer satisfaction, maintaining a 95% first-call resolution rate.. Developed and maintained a deep understanding of company products and services to better assist customers.. Collaborated with team members to meet weekly performance goals.
Package Handler
Organized and sorted packages in the warehouse, ensuring they were properly categorized for efficient delivery.. Loaded and unloaded delivery trucks, handling packages with care to minimize damage.. Collaborated with team members to maintain a safe and efficient working environment, adhering to company safety protocols.
Amazon Delivery Driver
Managed the daily delivery schedule, ensuring timely and accurate delivery of packages to residential and commercial addresses.. Conducted vehicle safety checks and maintained a clean and organized delivery vehicle.. Assisted with warehouse operations, including packaging, sorting, and inventory management.