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Competencies
Demonstrated experience with Excellent Communication & Customer Service.
Demonstrated experience with IT Helpdesk Support.
Demonstrated experience with Microsoft Office 365 & Exchange Administration.
Demonstrated experience with Remote Technical Support.
Education
Languages
Experience
Service desk Tier 1 Analyst
Provide first line technical support for internal employees, including hardware, software and network issues., Troubleshoot and resolve Windows 11, Office 365 and endpoint device management., Assist users with Active Directory, password resets and access permissions., Deploy and manage software via SCCM and Intune., Document technical issues and solutions in ticketing system to ensure efficient workflow., Collaborate with senior IT staff to escalate complex issues and insure timely resolution.
Call Center Technical Support
Managed and answered 50+ inbound calls per day in a friendly and professional manner., Provided case status updates to management and end users with service level guidelines., Documented and implemented standard operating procedures and customer service guidelines related to remote IT support., Communicated with company clients at all levels of technical and non-technical skills.